Frequently Asked Questions
At the end of your purchase, you will receive an email confirmation.
Your order will be delivered within 7-14 business days.
Shipping is handled by the courier company DHL. You will receive a tracking number by email, allowing you to track your shipment.
Payment on our site is processed through a well-known and secure payment system.
Payment can be made via credit card or PayPal.
Yes! All our jewelry comes in customized boxes, packed in a high-quality branded bag.
Yes, all products displayed on the site come with a one-year warranty. You can read more details at the following link.
You can find detailed information about our exchange and return policies at the following link.
Our jewelry is crafted from 14K yellow gold, 14K white gold, or 14K rose gold, depending on your choice and the specific product.
Yes, changes can be made to the jewelry, such as altering the stone color, adjusting the size, or sometimes modifying the design. If you are interested in making changes to a piece of jewelry, we recommend contacting us at Jewelry@livni.co. We will be happy to accommodate your request to the best of our abilities and ensure your satisfaction.
We use real and semi-real gemstones of the highest quality available in the AAAA market. Our stones are sourced from India and Brazil, ensuring you receive the best quality.
The pearls we use are cultured pearls that are grown naturally in dedicated AAAA-quality ponds.
Our jewelry is made from natural materials and is hypoallergenic, designed to adapt to the skin without causing sensitivity or allergies.
We are available for any questions or concerns at Jewelry@livni.co.
We have prepared a detailed explanation that you can find below.
That’s exactly why we prepared a detailed size guide. For any questions or concerns, we are available by email at Jewelry@livni.co.